It Works FAQ's
Here are some FAQ that some people have asked us. You can find more HERE!
Q: What is the customer loyalty program?
A: CLICK HERE for more information on the program
Q: How much can I expect to lose?
A: Most people see results in as little as 45 minutes.
Q: How does it work?
A: All natural herbal gel infused on the cloth. Apply to your trouble area. Causes the skin to be tone, firmed and tightened with visible results in as little as 45 minutes.
Q: How long does it take to ship?
A: Products ordered before 10am eastern will most likely ship the same day. Otherwise expect it to ship the following day from when you ordered. Saturday and Sunday do not count in shipping days; ie 2nd day air on Friday means you will receive it on Tuesday.
Q: What Is It Works Global International Loyal Customer Email Support??
A: Email: AUInfo@itworksglobal.comEmail: EUinfo@itworksglobal.comThe above emails are to be used by Loyal Customers only.
International Distributors may submit online requests through the ticketing system. The system will provide complete documentation and help to expedite response times.
What Is It Works Global Contact Information?
It Works! Global World Headquarters
5325 State Road 64 East, Bradenton, FL 34208
Loyal Customer: 1-800-537-2395 or 952-540-5699
Distributor: 1-800-581-5469 or 952-540-5700
Fax: 888-711-3760
What Are It Works Global Customer Service Hours? United States/Canada Customer Service Hours of Operation:
Monday – Friday:< 7:30 a.m. EST – 9:00 p.m. EST (GMT-5:00)
Saturday – Sunday: 9:30 a.m. EST – 6:00 p.m. EST (GMT-5:00)
International Customer Service Hours of Operation
(Hours are based on the Eastern Standard time zone for New York, U.S.A):
Monday – Friday: 7:30 a.m. EST – 12:00 a.m. EST (GMT-5:00)
Saturday – Sunday: 9:30 a.m. EST – 6:00 p.m. EST (GMT-5:00)
What Are It Works Global International Toll Free Support Lines?
(Connects to US Customer Service) Australia: 1-(800) 750-398
Fax: 0011 1 888-711-3760
United Kingdom: 0-(800) 098-8925
Ireland: 1-(800) 948-639
Fax: 00 1 888-711-3760
Other European Union Local Lines
Sweden: +46-770791808
Netherlands: +31-858880101
Belgium: +32-78480292
Fax: 00 1 888-711-3760
What Is It Works Global Return Policy?
The following procedures apply to all returns for refund, repurchase, or exchange:
Because our products produce different results for different people, we do not guarantee specific results nor offer a money back guarantee. Please follow the directions with each product you receive.
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To receive a refund, all products must be returned within thirty (30) days of the ship date in an unopened, “new” condition. The customer is responsible for all return shipping costs. All product returns are subject to a 10% restocking fee.
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In the case of distributor resignation or termination, the distributor has sixty (60) days (or longer where required by law) from the ship date to return products for refund. All product returns are subject to a 10% restocking fee.
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When making a return the customer or distributor must use a traceable method of return. It Works! is not liable for the shipping costs for return products or any return shipments that may be lost in the return shipping process.
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Refused orders are defined as orders that are refused upon delivery, return to sender, undeliverable or that have an insufficient address. In the US, a refused order is assigned an additional $5 USD refusal fee that is deducted from the refund. Internationally (Australia, Canada, and the European Union), a refused order is assigned a $20 USD refusal fee that is deducted from the refund. Refusal fees are applied to orders to offset return shipping costs and return processing charges. Refused orders could take up to ninety (90) days to reach the returns processing center.
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International returns will not have any taxes refunded. VAT, GST, HST, and PST taxes are paid at the border upon entry and cannot be recovered; therefore, these taxes are not reimbursed for international returns.
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Loyal Customers returning product within the first three months of their loyal customer agreement will have their auto-shipment cancelled and a $50 USD membership fee will be deducted from the return order processing for failure to complete their loyal customer agreement.
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Distributors and Loyal/Retail Customers who have enrolled in the auto-shipment program will continue to have their auto-shipment run monthly until they contact Customer Service to cancel the auto-shipment. This may be done by calling the market specific number assigned below. All auto-shipment cancellation requests must be completed at least two (2) business days prior to the auto-shipment process date.
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If only a portion of a stocked package (several products grouped under/as one item number) is returned, the full value of the item(s) kept will be deducted from the return and all bonus volume for the item will be deducted. Returns can take up to thirty (30) business days from being received at the returns processing center to be refunded.
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All returns must be accompanied with the original or a copy of the original packing slip.
To exchange products, please call customer service to specify which product you would like to return and which products you would like to purchase as an exchange. Please place an exchange order prior to returning your items for exchange and refund. No refund or replacement of product will be made if the conditions of these rules are not met.
If you live in the United States, outlying territories, or military bases, products must be returned to this address:
It Works! Global, Inc.
4505 Newpoint Place
Lawrenceville, GA 30043
If you live in Canada, products must be returned to this address:
It Works Global
4240 Harvester Rd
Unit 2
Burlington, ON L7L0E8
If you live in the European Union or the United Kingdom, products must be returned to this address:
It Works! Global
Units 20-22 Haddenham Business Park
Haddenham
Buckinghamshire, England HP17 8LJ
If you live in the Australia, products must be returned to this address:
Avion International (Aust) P/L
c/o It Works! Global / ATS
88 Perry Street
Matraville, NSW 2036